Privacy Policy

Introduction

At The Dermal Clinic (thedermalclinic.au), we are committed to protecting your privacy and your personal health information. Our privacy policy outlines how we collect, use, disclose, and protect personal information. By accessing and using our services, you agree to the terms outlined in this policy:

The Information We Collect

We collect information that is necessary to provide you with high-quality dermal and skin health services. This includes:

  • Personal Details: Name, address, date of birth, and contact information.

  • Health Information: Medical history, skin conditions, previous treatments, allergies, and medications.

  • Visual Records: Clinical photographs of treatment areas for progress monitoring (collected only with your explicit consent).

  • Financial Information: Payment details for billing and Medicare/health fund processing (if applicable).

How We Collect Information

We generally collect information directly from you through:

  • Patient intake forms (digital or paper).

  • Consultations and skin assessments.

  • Enquiries via our website (thedermalclinic.au), email, social media channels, or phone.

Note: In some cases, we may receive information from your GP or other specialists if you have been referred to us.

Why We Collect and Use Your Information

We use your information for the primary purpose of managing your skin health, including:

  • Providing clinical treatments and follow-up care.

  • Administrative purposes, such as scheduling appointments, follow-up,  and billing.

  • Complying with legal and professional obligations.

  • Marketing: We may send you clinic updates or promotions if you have opted in. You can unsubscribe at any time.

Disclosure of Information

We will not disclose your personal information to third parties unless:

  • It is necessary for your treatment (e.g., sharing reports with your GP).

  • We have your express consent.

  • We are required by law (e.g., subpoena or mandatory reporting).

Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

  • Electronic records are stored in password-protected, encrypted clinical software.

  • Physical records (if any) are kept in secure, locked storage.

  • We destroy or de-identify information when it is no longer required by law.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. If you believe any information is inaccurate or out of date, please contact us at admin@thedermalclinic.au

Updates to Privacy Policy:

We may update this Privacy Policy from time to time. The most recent version will be available on our website.

Contact Information:

If you have any questions or concerns regarding our Privacy Policy, please contact us admin@thedermalclinic.au or 0468992211.